We are a team of certified professionals with lots of experience in editing Salesforce ADM-261 dumps VCE file. Every candidate should have more than 8 years' education experience in this industry. We have rather a large influence over quite a quantity of candidates. Our ADM-261 real dumps are honored as the first choice of most candidates who are urgent for clearing Service Cloud Administration exams. With so many years' concentrated development we are more and more mature and stable, there are more than 9600 candidates choosing our Salesforce ADM-261 dumps VCE file. We now have good reputation in this field. We are more than more popular by our high passing rate and high quality of our ADM-261 real dumps. Our education team of professionals will give you the best of what you deserve.

7*24 online service support; Best and professional customer service

We have an complete online support system which is available for every candidate who is interested in Salesforce ADM-261 dumps VCE file 7*24, and we will answer your query in time, you can ask us about the professionals and can also ask for Salesforce Service Cloud Administration exam, we will offer you the best of solutions free of charge.

Instant Download: Our system will send you the ADM-261 braindumps file you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

Three versions of our high-quality Salesforce ADM-261 dumps VCE file

We sell three versions of our high-quality products which satisfy different kinds of study demands: PDF version, Soft (PC Test Engine), APP (Online Test Engine). A part of candidates are interested in PDF version of ADM-261 real dumps as they are accustomed to this simple and traditional learning method.

Questions and answers materials for these three versions of ADM-261 premium VCE file are same. Also there are a part of candidates who like studying on computer or electronic products. Soft (PC Test Engine) of Service Cloud Administration VCE files is for candidates who are used to learning on computer. It is installed on the Windows operating system and running on the Java environment. You can use practice test VCE any time to test your own exam simulation test scores. Our Salesforce ADM-261 dumps VCE file boosts your confidence for real exam and will help you keep good mood in real test.

APP (Online Test Engine) of ADM-261 real dumps has same functions with soft (PC Test Engine). This version is possessed of stronger applicability and generality. By contrast, Online Test Engine of Service Cloud Administration exam VCE is more stable and the interface is more humanized.

Salesforce ADM-261 Exam Syllabus Topics:

Salesforce Service Cloud Administration Sample Questions:

1. As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

A) Convert any articles containingHTML into plain text before importing because HTML is NOT supported in any article field types.
B) Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip forimport.
C) Ensure thateach existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
D) Verify that each article type has field level security on all fields set to read-only prior to import, in order toprevent any loss of data.

2. Universal Containers has Technical Support and general Customer Service teams that use unique Service Console applications. Which two configurations should a Consultant use when deploying the console? Choose
2 answers

A) Assign users the Service User license on their User record.
B) Assign users to a Permission Set with access to the service console app.
C) Assign users to a Public Group with access to the service console app.
D) Assign users to a Permission Set granting the Service User license.

3. Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by callcenter location, agent, and calendar month.
Which reporting solutionshould the Consultant recommend?

A) Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first- call resolution.
B) Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.
C) Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
D) Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.

4. Universal Containers wants to be able to assign cases based on the same criteria they use for chat. Which feature should a consultant recommend?

A) Omni-channel Skills-based routing
B) ChatQueue-based routing
C) Case Skills-based Assignment Rules
D) Omni-channel Queue-based routing

5. If a Case cannot be resolved after Tier 1 has performed theirtroubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?

A) Defineseparate Record Types for Tier 1 and Tier 2
B) EnableOmni-Channel Case assignment
C) Configure a Visual Flow Troubleshooting Action
D) Implement Lightning Guided Engagement

Solutions: