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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. For registered products, counter readings are recorded in which of the following facets?

A) Items
B) Measurement
C) Measurement logs
D) Maintenance plans

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define the organizational structure
B) Execute data migration
C) Set up scoping
D) Define business roles

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Product .
B) Text
C) object
D) Registered product
E) Warranty

4. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Respond to the requester
B) Create a service request with SAP Support
C) Take over the incident
D) Forward the incident to the provider

5. How do you maintain a service catalog after you have released it?

A) You update the structure of the current catalog
B) You change the usage of the current catalog
C) You create a new version of the current catalog
D) You delete the current catalog and create a new catalog

Solutions: