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The candidates who are interested in the CMQ/OE certification exam target a position that will help them lead different initiatives that improve various processes. Thanks to this test and its associated designation, the individuals will be able to monitor and establish effective relationships with customers or suppliers. Also, it helps them understand how they can develop systems for measurement or improve the organizational processes. The individuals interested in taking this CMQ/OE certification exam must demonstrate that they have at least 10 years of experience in a full-time position in one of the areas tested for the designation. Plus, half of their professional experience must be in a decision-making role. The test-takers can waive several years of the required professional experience if they have a solid education. Therefore, they can waive one year if they have a diploma from a trade or technical school. Besides, two years can be surrogated if candidates hold an associate degree. The applicants can decrease the necessary experience by four years if they hold a bachelor’s degree. Finally, half of the required working experience can be waived if the candidate has a master’s or doctorate diploma.
For more info visit:
Reference: http://asq.org/cert/manager-of-quality
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ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Management & Communication | 20% | - Presentation & Meeting Facilitation - Negotiation & Conflict Resolution - Communication Methods & Barriers - Management Skills & Styles - Marketing & Customer Satisfaction - Customer & Supplier Relationships |
| Topic 2: Management Planning & Measurement | 25% | - Benchmarking & Best Practices - Cost of Quality (COQ) Analysis - Project Management Fundamentals - Business Performance & Data Analysis - Strategic Planning Tools (SWOT, Balanced Scorecard) - Quality Tools (QFD, CT Trees, FMEA) - Metrics & Performance Indicators (KPIs) |
| Topic 3: Quality Systems Development, Implementation, and Continual Improvement | 20% | - Continuous Improvement Tools (Kaizen, PDCA, Root Cause Analysis) - Risk Management & Prevention - Process Improvement Methodologies (Lean, Six Sigma) - Documentation & Control - Auditing (Internal, External, Supplier) - Quality Management Systems (QMS) & Standards (ISO 9000) |
| Topic 4: Organizational Leadership | 20% | - Change Management - Strategic Planning & Deployment - Quality Culture & Behavioral Aspects - Performance Measurement & Management - Leadership Principles & Techniques - Employee Development & Engagement |
| Topic 5: Supply Chain Management | 15% | - Supplier Development & Quality Improvement - Supplier Performance & Monitoring - Outsourcing & Vendor Management - Logistics & Inventory Management - Supplier Selection & Evaluation |
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