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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?

A) Put the first phone you find in your shopping cart!
B) Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
C) Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
D) Which mobile operating system do you prefer?

2. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

A) That depends on the accessibility of the website
B) The usability of the website is good - five minutes is a fair amount of time
C) That depends on the context of use as users may have different expectations
D) The usability of the website is bad - five minutes is way too long

3. Usability reviews aim to identify potential usability problems based on certain criteria. Which of the following is a reasonable criterion for a usability review?

A) Opinion of the management
B) Usability standards
C) Statutory Code of Practice
D) Functional requirements

4. In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

A) They also seek to address users with limitations
B) They focus on quantitative usability evaluations
C) They focus on agile development
D) They use prototyping in their development process

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