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ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:
- United State - 90,000 USD
- India - 14,40,000 INR
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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- There is a time limit of 120 minutes for the exam.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- This exam is offered in only English.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACD, Reporting and Maintenance | 15% | - Interaction Supervisor and Reporter Basics - Logs, Updates and Troubleshooting - ACD and Skills-Based Routing |
| Topic 2: System Administration and Security | 20% | - Dial Plan, SIP and Media Configuration - User, Role, Workgroup and Station Management - Security Settings and Access Control |
| Topic 3: Interaction Attendant and Call Flow Design | 25% | - Voice Prompts and Scheduling - Attendant Interface and Structure - Routing and Queue Configuration - Auto Attendant and Menu Configuration |
| Topic 4: PureConnect / Interaction Center Platform Overview | 20% | - System Architecture and Components - Licensing Model and Management - Server Roles and Dependencies |
| Topic 5: Installation and Initial Configuration | 20% | - Deployment Requirements - Setup Assistant and Initial Configuration - Post-Installation Verification |
