ITIL ITIL-5-Foundation : ITIL Foundation (Version 5)

ITIL-5-Foundation real exams

Exam Code: ITIL-5-Foundation

Exam Name: ITIL Foundation (Version 5)

Updated: Aug 28, 2026

Q & A: 80 Questions and Answers

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 2
  • ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.
Topic 3
  • Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 4
  • Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 5
  • The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
Topic 6
  • Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
Topic 7
  • The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 8
  • The ITIL Service Value System (SVS): Explains how guiding principles, governance, value chain activities, and continual improvement work together as one integrated framework.
Topic 9
  • ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

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