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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which dimension of service management considers governance, management, and communication?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

2. Which describes a standard change?

A) A high-risk change that needs very thorough assessment
B) A change that needs to be scheduled, assessed and authorized following a defined process
C) A change that is typically implemented as a service request
D) A change that must be implemented as soon as possible

3. Which is the CORRECT of the 'R' role in a RACI matrix?

A) This role ensures that activities are executed correctly
B) This role has ownership of the end result
C) This role ensures the flow of information to stakeholders
D) This role is involved in providing knowledge and input

4. Which of these activities is carried out as part of 'problem management'?

A) Creating incident records
B) Diagnosing and resolving incidents
C) Escalating incidents to a support team for resolution
D) Trend analysis of incident records

5. In service relationships, what is a benefit of identifying consumer roles?

A) It provides shared service expectations
B) It enables effective stakeholder management
C) It removes constraints from the customer
D) It enables a common definition of value

Solutions: