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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 15% | - Ensure data quality and scalability - Data migration and integration considerations - Manage data governance and maintenance |
| Topic 2: Consulting Practices | 14% | - Facilitate successful engagements and adoption - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design |
| Topic 3: Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Topic 4: Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close - Configure Products, Price Books, Quotes, and multi-currency settings |
| Topic 5: Implementation Strategies | 15% | - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements |
| Topic 6: Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs - Analyze sales and marketing processes |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deals. Which report should the consultant create to meet the requirement?
A) Closed Won Opportunities by Account
B) Closed Won Opportunities with Activities
C) Closed Won Opportunities by the sales team
2. Cloud Kicks (CK) has implemented different sales stages across its varied product lines. CK wants to deploy Collaborative Forecasts to all sales users. What should a consultant consider when rolling out forecast?
A) Multiple Forecast Types must be created and activated.
B) Single Category or Cumulative Forecast Rollup should be defined.
C) Opportunity Splits must be enabled at the same time.
3. Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information. Which functionality should the consultant apply to ensure that the main fields are populated?
A) Required fields
B) Path with key fields
C) Screen flows
4. Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team.
Sales management wants to track data completeness. Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?
A) User Adoption
B) Record Count
C) Field Usage
5. Cloud Kicks wants product engineers to collaborate directly on specific opportunities by being added as team members with defined roles and access levels. What should the consultant recommend?
A) Opportunity Teams
B) Chatter Groups
C) Public Groups
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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