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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. When pitching the Avaya total solution to midmarket customers, which are key areas that are part of an Avaya total solution? (Select all that apply.)

A) Avaya Contact Center Solutions
B) Avaya Networking
C) Avaya Security
D) Avaya IP Office

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They support blended multichannel inbound and outbound contacts
B) They supported by Avaya IP Office Support Services (IPOSS)
C) They can scale up to 5.000 supervisors
D) They can scale up to 10,000 simultaneous configured agents
E) They feature industry-leading agent and supervisor desktops, call recording, and reporting

3. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya always comes in with the lowest price tag for all their contact center solutions.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
D) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.

4. Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B) Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
C) Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
D) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

5. When you ask a Line of Business Leader the question: "Do you know how many customers contact your business, how often their issues are resolved on the first call, and how frequently they drop?" What need does this question help you highlight? (Select one.)

A) The need for more complex contact center capabilities
B) The need to measure and track interactions in both real-time and historically
C) The need for a voice-only solution
D) The interest of including social media interactions into the contact center

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