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Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Administration | 15% | - System Monitoring and Diagnostics - Security and Access Management - Backup, Restore and Software Upgrades |
| Topic 2: Installation and Configuration | 25% | - IP Office Server and Software Installation - User, Extension and Trunk Setup - System Configuration and Licensing |
| Topic 3: Applications and Features | 20% | - Contact Center Basic Features - Mobility and Collaboration Tools - Voice Mail and Messaging |
| Topic 4: SME Communications Solution Architecture | 25% | - Avaya IP Office Platform Overview - Network and System Requirements - Avaya Aura SME Solution Components |
| Topic 5: Troubleshooting | 15% | - Fault Isolation and Log Analysis - Application and Service Recovery - Common Voice and Connectivity Issues |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)
- A. Determine from Extension Status in SSA.
- B. Look at the files names from the phone menu.
- C. Verify that the .bin file is in the Manager folder.
- D. Determine from H.323 Phone Status in System Monitor.
- E. Determine from the extension form in the Manager application.
Correct Answer: A,B,E 🗳️
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
- B. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
- C. The phone display message cannot be changed. The prompt is not recordable by user.
- D. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
- E. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
Correct Answer: D 🗳️
On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP Calls will be routed by the IP Office NAT table.
- B. SIP Calls will be routed by the IP Office routing table.
- C. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
- D. SIP call will not be routed.
- E. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
Correct Answer: B 🗳️
Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
- A. Resource View
- B. Snapshot
- C. Continuous Log
- D. Development Tracing
- E. Selective View
Correct Answer: B,C 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?
- A. If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
- B. The 5420 DS is corrupted and must be replaced.
- C. The 5420 DS is no longer supported.
- D. The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
- E. Start the IP Office Manager application.
Correct Answer: E 🗳️
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