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Avaya 3301 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Performance Monitoring | - Performance metrics and KPIs - Contact center reporting tools |
| Avaya Aura Contact Center Architecture | - Core integration with Avaya Aura platform - System components and deployment models |
| Troubleshooting Methodologies | - Fault isolation and diagnostic tools - Log analysis and system monitoring |
| Call Flow and Routing | - Skill-based routing configuration - Contact routing logic and scripts |
| Maintenance and System Administration | - Configuration management and backups - User and queue administration |
| Integration and Protocols | - CRM and external system integration - SIP and telephony integration |




