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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center agents
B) Contact Center directors and managers
C) Quality assurance managers and supervisors
D) Director of IT

2. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Workforce Management Named User
B) Concurrent
C) Power
D) Core

3. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 4 hour
B) Less than 1 hour
C) 1 day
D) 1 week

4. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Avaya has a long history of placing solutions in the contact-center environment.
B) Maybe we can help. What's keeping your agents from meeting their goals?
C) In a way, aren't we all on the IT team?
D) I've already got everything I need from the IT team, I need to hear it from you!
E) Doing your due diligence with us will buy you sweat equity with IT.

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