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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) queue-to
B) route-to-digits
C) converse-on
D) collect-digits

2. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the flashing skill button on the telephone set
B) by the Skill whisper announcement before call: is delivered
C) by the VDN of Origin announcement before call is delivered
D) by the telephone display (a = Originator Name to VDN)

3. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) simultaneous CMS Supervisor logins
C) features assigned to each user
D) the number of users that can be administered in the CMS
E) the number of ACDs that the CMS system can monitor

4. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS holds data longer than CMS
C) BCMS records the call at the start of the call, and CMS records the call at the end.
D) BCMS will not collect data if the link to the CMS is down.

5. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
B) BCMS is interval based and CMS is call based.
C) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
D) BCMS receives data internally and stores data in a volatile switch memory.

Solutions: