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Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam
Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Aura Contact Center CTT.
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Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation | 20% | - Database and platform configuration - Multimedia components setup - CCT server installation |
| Validation & Troubleshooting | 15% | - Monitoring and logging - Fault isolation and resolution - Post-implementation verification |
| Configuration | 30% | - Routing and skill management - Agent desktop and user profiles - Multimedia channels (email, chat, web) - CCT core configuration |
| Integration & Connectivity | 15% | - Web services and APIs - Third-party and CRM integration - Avaya Aura Session Manager integration |
| Implementation Preparation | 20% | - System requirements - Licensing and security - Pre-installation planning - Architecture overview |




