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Apple OS X Support Essentials 10.8 Sample Questions:

1. In OS X, which is a valid method to reset permissions and ACLs on a home folder to their default settings?

A) Start the computer from the OS X Recovery partition, select Password Reset from the OS X Utilities window, select the system volume and the user account, and click Reset.
B) Open Disk Utility from the Utilities folder on the startup volume, select the volume with the home folder, and click Repair Permissions.
C) Select the user home folder in the Finder, choose Get Info, choose Reset Permissions from the action pop-up menu, and authenticate as the user.
D) Start the computer from the OS X Recovery partition, open Terminal from the Utilities menu, enter resetpassword at the prompt, select the system volume and the user account, and click Reset.

2. How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

A) In Terminal, execute the command sudo defaults write /Library/Preferences/com.apple.TimeMachine excludedFolders -array-add /Users/anna/Downloads.
B) Control-click the anna account's Downloads folder in the Finder, click the Sharing and Permissions disclosure button, click the Add (+) button, add the Time Machine user to the list of users, and set the Time Machine user's access to "No Access."
C) Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.
D) Open Time Machine, choose Preferences from the Time Machine menu, click the Exclusions tab, click the Add (+) button, navigate to the /Users/anna/Downloads/ folder, and click Submit.

3. You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A) The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.
B) The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
C) The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
D) The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.

4. Review the screenshots of a Mac computer's Network pane, and then answer the question below.

If a Mac with the network configuration shown above needs to initiate a connection to a server at address 17.20.8.9, which interface will it use to do so?

A) Wi-Fi
B) Ethernet
C) Either interface may be used, based on automatic routing.
D) Neither interface: this computer cannot communicate with the server at 17.20.8.9.

5. In OS X Mountain Lion, Safe Boot ________.

A) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
B) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
C) increases data security by assigning all standard users Read-only privileges to mounted local volumes
D) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup

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