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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| Topic 2: SAP Integration Suite | 11-20% | - Open Connectors - Integration strategy and architecture - Cloud Integration capabilities - API Management |
| Topic 3: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Marketing automation strategies - Campaign management |
| Topic 4: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 6: SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| Topic 7: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Topic 8: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It is delivered separately.
- B. It is only for SAP solutions.
- C. It is a coupled platform.
- D. It is delivered as an SAP BTP service.
- E. It delivers predefined integrations.
Correct Answer: A,D,E 🗳️
Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.
- A. Other consent management
- B. Terms of service
- C. Privacy policy
- D. Communication consent
- E. Push notification
Correct Answer: A,B,C 🗳️
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
- A. SOAP
- B. SLT
- C. OData
- D. RFC
Correct Answer: A,C 🗳️
You want to deploy a new SAP Commerce Cloud, composable storefront using the Cloud Portal.
Which of the following are prerequisites for success?
Note: There are 3 correct answers to this question.
- A. The product master data has already been loaded into SAP Commerce Cloud.
- B. The Git repository has been configured in the Cloud Portal.
- C. The code is working properly locally and it has been pushed to the Git repository.
- D. The images for the storefront are available in the Cloud Portal.
- E. The security settings are configured in the Cloud Portal.
Correct Answer: B,C,E 🗳️
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
- A. Tactics are KPIs available in Smart Insight dashboards.
- B. Tactics are spend management marketing plans.
- C. Tactics are pre-built automation programs designed to achieve a specific goal.
- D. Tactics are predefined segmentation rules.
Correct Answer: C 🗳️
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