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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) IOS
B) EOS
C) Blackberry OS
D) Windows 10 mobile
E) Android

2. Select the Access level permission types for workspace membership. (Choose three.)

A) Write Only
B) Contributor
C) Read Only
D) Partial
E) Full Access
F) Collaborator

3. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 1
B) Genesys Cloud 4
C) Genesys Cloud 3
D) Genesys Cloud 2

4. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization
B) Admin > Account Settings > Organization Settings > Settings
C) Admin > Account Settings > Organization Settings

5. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Number the documents in such a way that this one appears at the top of the list.
B) Add a priority of "high" to this document.
C) Make sure you name the document in a way that is easy to search for.
D) Add meaningful tags to the document.

Solutions: