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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 2: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 3: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Topic 4: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 5: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 6: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 7: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
Genesys Cloud Certified Professional - Implementation Sample Questions:
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. IOS
- B. EOS
- C. Blackberry OS
- D. Windows 10 mobile
- E. Android
Correct Answer: A,E 🗳️
Select the Access level permission types for workspace membership. (Choose three.)
- A. Write Only
- B. Contributor
- C. Read Only
- D. Partial
- E. Full Access
- F. Collaborator
Correct Answer: B,C,E 🗳️
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 4
- C. Genesys Cloud 3
- D. Genesys Cloud 2
Correct Answer: C 🗳️
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization
- B. Admin > Account Settings > Organization Settings > Settings
- C. Admin > Account Settings > Organization Settings
Correct Answer: B 🗳️
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Number the documents in such a way that this one appears at the top of the list.
- B. Add a priority of "high" to this document.
- C. Make sure you name the document in a way that is easy to search for.
- D. Add meaningful tags to the document.
Correct Answer: D 🗳️
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