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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) It maintains its one-year warranty.
B) It assumes the remainder of the notebook's warranty.
C) The warranty is void on the optional part once installed.
D) It maintains its 90-day warranty.

2. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) HP Support Assistant memory diagnostic test
B) BIOS memory test
C) HP USB diagnostics memory test
D) HP Vision diagnostics memory test

3. Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)

A) Account settings configuration
B) Initial hardware setup
C) Network issues
D) Hardware configuration
E) Billing issues

4. What is a Stock Keeping Unit (SKU)?

A) the identification code to track what is available to sell
B) a number that identifies the entire preconfigured package as purchased by a customer
C) a number that identifies a unit that includes only standard configurations that are unchangeable and remain the same across regions
D) a number that identifies a unit with all the options added but does not include service warranty or software

5. What happens to systems that use the non-UEFI based HP BIOS when the Real-Time Clock (RTC) battery is replaced?

A) The system date and time are cleared, but passwords and customized settings are backed up.
B) The system date and time are backed up, but passwords and customized settings are cleared.
C) The system date and time, saved passwords, and customized settings are backed up.
D) The system date and time, saved passwords, and customized settings are cleared.

Solutions: