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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service transition package (STP)
B) A service charter
C) A service option
D) A service design package (SDP)

2. Which of the following statements is CORRECT for every process?
1.It delivers its primary results to a customer or stakeholder
2.It defines activities that are executed by a single function

A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above

3. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) Customers
B) Suppliers, manufacturers and vendors
C) Internal departments
D) The facilities management function

4. Which of the following is an objective of business relationship management?

A) To ensure strategic plans for IT services exist
B) To secure funding to manage the provision of services
C) To ensure high levels of customer satisfaction
D) To identify patterns of business activity

5. The BEST description of an incident is:

A) An unplanned disruption of service unless there is a backup to that service
B) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
C) Any disruption to service whether planned or unplanned
D) An unplanned interruption to service or a reduction in the quality of service

Solutions: