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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do value chain activities support an organization's purpose?

A) By documenting all the regulatory requirements
B) By prescribing specific tools and technologies for service management
C) By defining the organization's governance and compliance framework
D) By translating the organization's purpose into activities that create value

2. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Partnership
B) Service Journey
C) Organization
D) Culture

3. A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

A) Access to resources
B) Transfer of goods
C) Service offering
D) Service action

4. Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

A) Operate
B) Build
C) Support
D) Discover

5. Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

Solutions: