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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?

A) Capacity Database
B) Software Distribution Library
C) Definitive Software Library (DSL)
D) Configuration Management Database (CMDB)

2. The success and failure of Releases shall be measured. What is included in these measurements?

A) The Incidents related to a Release in the period following a Release
B) The Request for Change (RFC)
C) The Release dates
D) The frequency and types of Releases

3. One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?

A) Configuration Management
B) Release Management
C) Change Management
D) Service Desk

4. What can be improved by achieving quality objectives?

A) Effectiveness of the service
B) Personal satisfaction of the Configuration Manager
C) Relationship with interested suppliers
D) Relationship with unauthorized patties

5. What does the term "Integrity" mean in the context of Information Security Management?

A) Screening the support staff on their loyalty to the IT organization
B) The accuracy, completeness and correctness of the information
C) Protecting the information against unauthorized use
D) Monitoring the access to information

Solutions: