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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

A) Division of labor
B) Teamwork
C) Segmentation
D) Integration

2. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer liaison policy
B) Customer connection society
C) Customer association organization
D) Customer relationship management

3. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer

A) Strategic triangle
B) Liaison concept
C) Strategic relationship
D) Tactical strategy

4. What is the purpose of the Six Sigma Quality approach? Choose 1 answer

A) To promote the six most common leadership objectives
B) To analyze the causes of product defects
C) To improve employee education processes
D) To break down communication barriers

5. What is the purpose of a value chain analysis? Choose 1 answer

A) To determine company stockholder satisfaction
B) To allow the company to use a systematic approach in developing a competitive advantage
C) To allow the company to implement an intranet and develop automated processes
D) To help the company determine its commitment to ethics and social responsibility

Solutions: