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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Handle the complex business processes manually outside the IT landscape.
- B. Harmonize their business plan to reduce the complexity
- C. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- D. Access the entire architecture to identify application that can be decommission.
Correct Answer: B,D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. Who will be the main point of contact for migration
- B. What tools and databases will be used to perform the migration
- C. What data and from which system will be migrated
- D. What is the quality, structure and frequency of the data migration?
- E. What will be the overall cost for migration?
Correct Answer: B,C,D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- B. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- D. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
T current architecture has two systems one which is sales facing (internal) other is customer facing (website).
Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- C. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
- D. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
- A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
- B. Create one decomposition relationship each via one parent class product from all commercial offerings
- C. Create one decomposition relationship each from all commercial offerings to the same technical product
- D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
Correct Answer: C 🗳️
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