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Avaya Aura® Contact Center Solution Design Sample Questions:
1. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya Breeze® Platform
B) Avaya IX™ Workforce Engagement
C) Avaya IX™ Workspaces
D) Avaya Control Manager
2. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
A) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
3. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A) FTPS
B) HTTPS
C) HTTPS and FTPS
D) HTTP
4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
A) Instant Message
B) Agent Greeting
C) Geographic Node
D) Resilience
5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The salaries of the executives In the meeting
B) The model numbers of the existing contact center equipment
C) The Avaya solutions and services Avaya could offer
D) The design diagram for discussion with customer
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |




