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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
| Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems - Supply Chain Design and Logistics |
WGU Operations Management (C215, VDC2) Sample Questions:
What is meant by "duration of the change"?
- A. The fiscal impact of the change on the strategic plan
- B. The percentage of normal operating capacity
- C. The size of the change needed
- D. The length of time one expects to need the different level of capacity
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
- A. Customer relationship management (CRM)
- B. Lean systems
- C. ISO 9001 standards
- D. Enterprise resource planning (ERP)
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which two statements are true about effective capacity?
Choose 2 answers
- A. An effective capacity is a permanent measure used to achieve design capacity.
- B. An effective capacity is a temporary measure used to achieve design capacity.
- C. An effective capacity maintains a minimum output rate under normal conditions.
- D. An effective capacity is lower than design capacity.
Correct Answer: A,D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?
- A. Finished goods
- B. Raw materials
- C. Sold goods
- D. Work-in-progress
Correct Answer: A 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
In which organizational layout would one expect to see items arranged by type?
- A. Product
- B. Hybrid
- C. Process
- D. Fixed
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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