Microsoft 074-338 : Lync 2013 Depth Support Engineer Exam

074-338 real exams

Exam Code: 074-338

Exam Name: Lync 2013 Depth Support Engineer Exam

Updated: Sep 12, 2026

Q & A: 114 Questions and Answers

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Microsoft 074-338 Exam Syllabus Topics:

SectionObjectives
Monitoring, Troubleshooting, and Support- Issue diagnosis and resolution
  • 1. Connectivity and federation issues
    • 2. Call quality troubleshooting
      - Monitoring tools and logs
      • 1. Monitoring reports and dashboards
        • 2. Centralized Logging Service (CLS)
          Client and User Experience Management- Client deployment and configuration
          • 1. Mobile and remote access configuration
            • 2. Lync client policies
              - User provisioning and policies
              • 1. User enablement in Lync
                • 2. Conferencing policies
                  Voice and Enterprise Communication Services- Telephony integration
                  • 1. SIP trunking
                    • 2. Gateway configuration and routing
                      - Enterprise Voice configuration
                      • 1. PSTN connectivity
                        • 2. Dial plans and normalization rules
                          Lync Server 2013 Architecture and Infrastructure- Integration with Active Directory and DNS
                          • 1. Service location and records configuration
                            • 2. Domain and forest requirements
                              - Core server roles and topology design
                              • 1. Front End pool architecture
                                • 2. Edge server and external connectivity

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  Question #1

                                  DRAG DROP
                                  You are helping your customer perform a side-by-side migration from Microsoft Lync Server 2010 to Microsoft Lync Server 2013 Your customer's Lync environment currently includes the following:
                                  -Lync Server 2010 Pool with two Enterprise Edition Front End servers
                                  -Lync Server 2010 Mediation Server pool with one Mediation Server
                                  -Lync Server 2010 Edge pool with one Edge Server
                                  -Lync Server 2010 Audio/Video (A/V) pool with two A/V Servers
                                  -Lync Server 2010 Monitoring and Archiving Server
                                  -Lync Server 2013 Pool with three Enterprise Edition Front End servers and collocated Mediation Server pool
                                  -Lync Server 2013 Persistent Chat server pool with two servers
                                  -Lync Server 2013 Edge Server pool with two servers
                                  -Two Session Initiation Protocol (SIP) trunks connected to Lync Server 2010 Mediation Server
                                  -Two SIP trunks connected to Lync Server 2013 Front End Pool Mediation server pool Your customer moves a batch of users to Lync Server 2013. One user reports that when she escalates the IM conversation to an Audio/ Video conference with her colleague who is on Lync Server 2010, audio and video quality become choppy. She also reports that the bars change from green to orange to red. Users who are on Lync Server 2010 do not report any problems with audio or video quality. The Lync Server 2013 user reports that after a few minutes, everything starts working fine.You discover that the Lync 2013 user is using a home Wi-Fi connection. You start a Lync 2010 client on a test computer and sign in with a Lync Server 2010 test user account. You start a Lync 2013 client on a second test computer and sign in with a Lync Server 2013 test user account. You re-create the problem by using two test user accounts and collect the following information:
                                  -log file from each client
                                  -Lync events from each client
                                  -log files from both Front End Server pools
                                  -Lync Server event from Lync Server 2013 pool
                                  -Network Monitor data on Edge Server
                                  -Network Monitor data on the test computer that has Lync 2013 You need to analyze the logs and packet data to diagnose the problem. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation:
                                  Box 1: Open the Lync 2010 client log file by using Snooper.
                                  Box 2: Locate the test call
                                  Box 3: Review the RTP packets from the Network Trace Log (PCAP) file.
                                  Note:
                                  *To capture, analyze, and diagnose poor quality audio, do the following:
                                  *Lync has been designed to work without QoS but Lync Administrators can choose to enable both Lync endpoints as well as servers to mark Differentiated Services Code Point (DSCP) values on audio and video packets. This ensures that audio/video packets get prioritized on a network that is enabled for Differentiated Services (DiffServ).

                                  Question #2

                                  You support Microsoft Lync Server 2013 servers in your customer's network.
                                  The network includes wired and wireless networks.
                                  The network is configured to support Microsoft Lync Mobile users who have mobile devices that are running Microsoft Lync 2010 for iPhone. Users of Lync 2010 for iPhone report that they are unable to receive push notifications when they are connected to the company's internal network. They are able to receive push notifications when they are connected to their cellular network. You need to diagnose why these users cannot receive push notifications. What should you do?

                                  • A. Open a Telnet session to port 5223.
                                  • B. Run the Test-CsFederatedPartner cmdlet.
                                  • C. Run the Test-CsPhoneBootstrap cmdlet.
                                  • D. Run the Test-CsMcxP2PIM cmdlet.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #3

                                  You deploy 3 Microsoft Lync Server 2013 Persistent Chat server named atl-cs- 001.Iitwareinc.com. You need to remove all messages prior to March 1, 2012 from a chat room named LegalChatRoom. hich cmdlet should you run?

                                  • A. Set-CsPersistentChatRoom -Identity LegalChatRoom -Managers @{Add="sip:[email protected]"}
                                  • B. Clear-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"
                                  • C. Remove-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom"
                                  • D. Remove-CsPersistentChatMessage -Identity "atl-persistentchat- 001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #4

                                  You support two Microsoft Lyric Server 2013 servers named Lync2013FE and Lync2013BE. The servers are configured to use contoso.local as their default session initiation protocol (SIP) domain. After your company acquires another company, you add NewCompany.com as the second SIP domain. Your internal DNS server contains the following records:

                                  You discover that internal users who use Lync 2010 and Lync 2013 clients are unable to sign in by using NewCompany.com SIP addresses internally. You need to ensure that users are able to automatically sign in by using NewCompany.com SIP addresses. Which two DNS records should you create? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Autodiscover.NewCompany.com A 192.168.10.20
                                  • B. lyncDiscover.NewDomain.com A 192.168.10.10
                                  • C. _sipinternal._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.contoso.local
                                  • D. Sip.NewCompany.com A 192.168.10.10
                                  • E. _sip._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.NewCompany.com
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D,E  🗳️

                                  Question #5

                                  You plan to deploy a Microsoft Lync Server 2013 Enterprise server by using a
                                  side-by-side upgrade from Office Communication Server (OCS) 2007 R2.
                                  You perform the following actions:
                                  -Complete the schema updates, forest update, and domain update.
                                  -Define and connect the Lync Server 2013 topology to OCS 2007 R2 by using topology builder.
                                  -Deploy Front End Pool, Director Pool, Persistent Chat Pool, and Edge Pool.
                                  The Lync Server 2013 environment is using the OCS 2007 R2 Mediation Server
                                  and associated PSTN gateway for PSTN inbound and outbound calls.
                                  You want to test the Lync Server 2013 server for inbound, outbound, and dial-in
                                  conference calls from a test computer that is located in a customer's office. Your
                                  access to the customer network is restricted to Lync Severs, OCS servers, and some
                                  test computers. During inbound, outbound, and dial-in conference calls, you encounter problems with media.
                                  The calls have significant jitter and packet loss. Calls are intermittently disconnecting.
                                  You need to determine the cause of these problems.
                                  What should you do?

                                  • A. Run NetMonitor on the Edge Server.
                                  • B. Run NetMonitor on the Mediation Server.
                                  • C. Run a protocol analyzer on the Public Switched Telephone Network (PSTN) gateway.
                                  • D. Run the ClsController.exe command and select the Incomingand OutgoingCalls scenario on the Front End Server.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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