Microsoft 74-338 : Lync 2013 Depth Support Engineer Exam

74-338 real exams

Exam Code: 74-338

Exam Name: Lync 2013 Depth Support Engineer Exam

Updated: Sep 12, 2026

Q & A: 114 Questions and Answers

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Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Installation, Configuration, and Deployment- Initial deployment tasks
  • 1. Lync Server setup and prerequisites
    • 2. Topology publishing and validation
      - Client and server configuration
      • 1. User provisioning and policies
        • 2. Client configuration and sign-in issues
          Monitoring, Troubleshooting, and Maintenance- Monitoring tools and logs
          • 1. Event logs and trace analysis
            • 2. Lync monitoring reports
              - Troubleshooting scenarios
              • 1. Sign-in and connectivity issues
                • 2. Call quality and media failures
                  Voice, Video, and Conferencing- Enterprise Voice configuration
                  • 1. Dial plans and normalization rules
                    • 2. Voice routing and PSTN integration
                      - Audio/Video and conferencing
                      • 1. Media quality and bandwidth management
                        • 2. A/V conferencing policies
                          Federation, Mobility, and External Access- Federation configuration
                          • 1. Public IM connectivity (PIC)
                            • 2. Federation with external organizations
                              - External access and mobility
                              • 1. Edge Server configuration
                                • 2. Mobile client connectivity
                                  Lync Server 2013 Architecture and Core Components- Infrastructure dependencies
                                  • 1. Active Directory integration
                                    • 2. DNS and certificate requirements
                                      - Server roles and topology design
                                      • 1. Topology Builder and deployment planning
                                        • 2. Front End, Edge, Director, Mediation roles

                                          Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                          Question #1

                                          You administer Microsoft Lync Server 2013 Enterprise servers in your company network. Your deployment includes the following:
                                          -A single Front End Server named Lync2013FE
                                          -A single Back End Server named Lync2013BE
                                          -An Edge Server named Lync2013Edge You plan to install a second Lync 2013 Front End Server. You want to delegate the installation task to User1. You need to delegate the minimum level of Lync 2013 rights for User1 to be able to install a new Lync 2013 Front End Server. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                          • A. From PowerShell, run the Update-CsAdminRole cmdlet.
                                          • B. Grant User1 membership to the RTCUniversalServerAdmins group.
                                          • C. Assign User1 the CsServerAdministrator role.
                                          • D. Grant User1 membership to the RTCUniversalUserAdmins group.
                                          • E. Assign User1 the CsLocationAdministrator role.
                                          • F. From PowerShell, run the Grant-CsSetupPermission -ComputerOU "ou=CsServers,dc=litwareinc,dc=com" cmdlet.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B,F  🗳️

                                          Question #2

                                          You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition deployed with an Edge Server that is connected to the Internet. A user reports that when he tries to share a Microsoft PowerPoint presentation in a Lync conference, external users receive the following error message: "Some sharing features are unavailable due to server connectivity issues." You ask the customer to run the Get-OfficeWebAppsFarm cmdlet on the Office Web Application Companion (WAC) server. He provides the following result: You need to ensure that external users are able to share and view PowerPoint presentations in Lync meetings. What should you do?

                                          • A. Install WAC on the Front End pool.
                                          • B. Install WAC on the Edge Server.
                                          • C. Set the InternalUrl parameter on the WAC server and publish to the Internet by using a reverse proxy.
                                          • D. Set the ExternalUrl parameter on the WAC server and publish to the Internet by using a reverse proxy.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: D  🗳️

                                          Question #3

                                          DRAG DROP You support a Microsoft Lync Server 2013 environment.
                                          A customer reports that they are receiving alerts from the voice gateway and that outbound calls are failing due to no trunks being available. You need to diagnose the issue. You decide to collect performance counters to determine the reason that calls are failing. Which
                                          Performance Monitor counter or counters should you select, on which server or servers? (To answer, drag the appropriate counter and server to the correct location or locations in the Solution area. Each voice counter and server may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

                                          Reveal Solution  Discussion  0

                                          Correct Answer:


                                          Explanation:

                                          Question #4

                                          DRAG DROP You support Microsoft Lync Server 2013 servers for an international company. The main office is located in New York and the datacenter is located in Seattle. All users in the New York office are using virtual desktops running on servers that are located in the Seattle datacenter. You enable and configure the Enhanced 9-1-1 (E9-1-1) emergency notification feature for the main office users. Users report that the Lync client always displays Seattle as their location. You need to ensure that Lync clients for users in the main office display their location accurately. Which four steps should you perform in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)

                                          Reveal Solution  Discussion  0

                                          Correct Answer:


                                          Explanation:
                                          Box 1: Remove the Seattle network location from the location database.
                                          Box 2: Update the location database with port information.
                                          Box 3: Validate the new locations
                                          Box 4: Publish the location database. Note:
                                          *To enable clients to automatically detect their location within a network, you first need to configure the location database. If you do not configure a location database, and Location Required in the location policy is set to Yes or Disclaimer, the user will be prompted to manually enter a location. To configure the location database, you will perform the following tasks:
                                          *To automatically locate clients within a network, you first need to populate the location database with a network wiremap, which maps network elements to civic (that is, street) addresses. You can use subnets, wireless access points, switches, and ports to define the wiremap. You can add addresses to the location database individually, or in bulk by using a CSV file that contains the column formats described in the following table. Reference: Configure the Location Database

                                          Question #5

                                          You support a customer whose network environment includes Microsoft Lync Server 2013 servers and computers
                                          that are members of an Active Directory Domain Services (AD DS) domain named contoso.local. The domain includes Microsoft Exchange 2010 organization and Enterprise Certification
                                          Authority (CA). Client computers have Lync 2013 installed. A user reports that his presence information in Lync 2013 is not updated based on his Calendar. You need to ensure that the user's presence information is updated based on his Calendar. What should you do?

                                          • A. Update the SMTP address to lower case. Set the session initiation protocol (SIP) address to match the SMTP address.
                                          • B. Reissue the Lync certificate and include meet.contoso.local as a Subject Alternative Name (SAN).
                                          • C. Reset mailbox permissions to the default.
                                          • D. Enable enhanced privacy presence mode.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: A  🗳️

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