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Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) ORC
B) Agent Controller
C) Email Manager
D) Omni channel Database

2. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) Caller ID
B) Contextld
C) DNIS Number
D) WorkRequestID

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
B) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
C) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
D) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

4. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkReque$tID=ContextStoreID and ContactlD=UClD
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkRequestID=ContextStoreID-UCID=ContactID
D) WorkRequestID=RouteRequestID=ContactID

5. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Initial (only for Initial synchronization)
B) Choose Import Mode: Initial (run every time for synchronization)
C) Choose Import Mode: Sync (run every time for synchronization)
D) Choose Import Mode: (renew for renewing synchronization)

Solutions: