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BlackBerry 10 Support Specialist Sample Questions:

1. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
B) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.

2. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) The BB7 applications should be ported using the 2BB10 web-convert tool.
B) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
C) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
D) Load the BB7 runtime on the BB10 smartphone.

3. Where would the PIN of the BlackBerry 10 (BB10) handheld be obtained?

A) Settings > About > General
B) Settings > About > Hardware
C) Settings > Advanced > About > Hardware
D) Options > About > General

4. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?

A) Swipe down, go to Settings, click on BB Protect.
B) Swipe down, go to Settings, click on Location Services.
C) Swipe down, go to Settings.
D) Swipe down, go to Settings, click on Security, enable Device password.

5. Which of the following is needed to successfully pair a Bluetooth device?

A) Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.
B) Both the Bluetooth radios should be on and one of the devices should be discoverable.
C) Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
D) The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.

Solutions: