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BlackBerry 10 Support Specialist Sample Questions:

1. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
B) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
D) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.

2. Which of the following will allow a BlackBerry end user to set an Activation password or reactivate a BlackBerry device?

A) BlackBerry Resource Kit
B) BlackBerry@ Web Desktop Manager
C) BlackBerry Administration
D) BlackBerry Desktop Manager

3. What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry Device Service (BDS)?

A) Enterprise and Home
B) Server and Personal
C) Work and Home
D) Work and Personal

4. A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?

A) The user* s password has been mistyped.
B) ActiveSync is not configured with Autodiscover.
C) The user is not provisioned for data services.
D) ActiveSync is currently off-line.

5. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?

A) BlackBerry Resource Kit
B) BlackBerry Web Desktop Manager
C) BlackBerry Administration
D) BlackBerry Desktop Manager

Solutions: