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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) product support page
B) Extreme Leverage webpage
C) IMT Intranet home page
D) PD Tools home page

2. Which RETAIN commands allow an engineer to modify an EPSAR record?

A) CR and CT and cc
B) EPS and sar
C) ARandPSAR
D) TIME and DATE

3. What are three services that Passport Advantage offers to IBM entitled customers?

A) order new hardware
B) immediate response to technical calls
C) software upgrades
D) on-site 24x7 support
E) downloads
F) licensing

4. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) open an Enhancement Request for each product in the portfolio
B) close the PMR adding NCDNS in the header to indicate non-problem PMR
C) contact the Country On-Site services team advising of the opportunity
D) raise a new PMR for each application and environment and requeue appropriately

Solutions: