100% Pass Guaranteed Free MB-910 Exam Dumps Apr 10, 2024
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Microsoft MB-910 certification exam is designed to test your knowledge and skills in Microsoft Dynamics 365 Fundamentals (CRM). Microsoft Dynamics 365 Fundamentals (CRM) certification is intended for individuals who are looking to validate their expertise in implementing and configuring Microsoft Dynamics 365 solutions. MB-910 exam covers a range of topics including sales, customer service, marketing, and field service.
What is the meaning of the Microsoft MB-910 Certification Exam?
Microsoft Azure Infrastructure Services provides a platform for creating, deploying and managing Infrastructure as a Service (IaaS) solutions. This certification represents proficiency in designing and implementing infrastructure solutions using the Microsoft Azure platform in an enterprise setting.
NEW QUESTION # 18
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research, and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists
NEW QUESTION # 19
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices
https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity- history-of-a-customer-or-opportunity
NEW QUESTION # 20
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 21
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 22
You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. SharePoint Online
- B. Microsoft Teams
- C. OneDrive for Business
- D. Power Automate
- E. Power BI
Answer: A,B,C
NEW QUESTION # 23
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company's business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
NEW QUESTION # 24
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Answer:
Explanation:
NEW QUESTION # 25
A company wants an application that meets the following requirements:
Display the latest news about the company.
Recommend leads to sales team members.
You need to identify an application to meet the requirements. What should you recommend?
- A. Linkedln Campaign Manager
- B. Linkedln Sales Navigator
- C. Dynamics 365 Sales Insights
- D. Dynamics 365 Customer Service
Answer: C
NEW QUESTION # 26
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views
NEW QUESTION # 27
A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents. For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online
NEW QUESTION # 28
A company uses Dynamics 365 Customer Service.
A customer service agent needs to understand how knowledge search works.
How should you explain this feature?
Select the answer that correctly completes the sentence.
Answer:
Explanation:
NEW QUESTION # 29
Dynamics 365 Customer Service has the following requirements:
Issues created on a website must be added to Dynamics 365 Customer Service.
A customer must be limited to opening no more than 10 issues a month.
Escalations must be organized into an area that ensures managers can view escalated issues.
You need to identify the areas in the system that meet the requirements.
Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 30
A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?
- A. Power Virtual Agents
- B. Sales Insights
- C. Customer Service Insights
- D. Market Insights
Answer: B
NEW QUESTION # 31
You plan to implement Dynamics 365 Customer Service.
For each of the following statements, select Yes if then statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 32
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right.
Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 33
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant
https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points
NEW QUESTION # 34
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 35
You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
NEW QUESTION # 36
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements. Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION # 37
A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities
NEW QUESTION # 38
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