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NEW QUESTION # 24
Which critical task must be performed during the qualification phase?
- A. Renewal plan development
- B. Validate customer inventory
- C. Develop a success plan
- D. Quote delivery
Answer: C
NEW QUESTION # 25
Which services renewals metric is provided in Partner Experience Platform (PXP)?
- A. end-of-life products
- B. renewal rate
- C. new products
- D. number of customer complaints
Answer: B
NEW QUESTION # 26
What is the Cisco Services Partner Program (CSPP) objective?
- A. maximizes Cisco's profits by requiring partners to sell only Cisco-branded services
- B. trains partners to develop and sell their own independent services without any backing from Cisco
- C. allows the partner to focus on recurring revenue while earning performance-based incentives C eliminates all barriers throughout the customer lifecycle
Answer: C
NEW QUESTION # 27
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. set up billing
- B. order new services
- C. view and manage their contracts
- D. download hardware, software and services datasheets
- E. change Customer Address
Answer: C,E
NEW QUESTION # 28
What is the ATR on a $10, 000 one year recuring revenue contract?
- A. $10,000 divided by 12
- B. $1,200
- C. 10% of $10,000
- D. $10,000
Answer: D
Explanation:
ATR stands for Annualized Total Revenue, which is a metric that measures the total revenue generated by a customer contract over a 12-month period. ATR is calculated by multiplying the monthly recurring revenue (MRR) by 12. For example, if a customer pays $100 per month for a service, the ATR is $100 x 12 = $1,200. Therefore, the ATR on a $10,000 one year recurring revenue contract is simply $10,000, since the MRR is already $10,000. ATR is useful for comparing the revenue potential of different contracts with different billing cycles or durations
NEW QUESTION # 29
Which discussion point helps up sell a customer?
- A. Focus on how much it will cost the customer.
- B. Discuss your prior ties and why you need the sale.
- C. Focus on what the customer already has covered on the network.
- D. Discuss changes in the network and identify any uncovered additions to the network.
Answer: D
Explanation:
A discussion point that helps up sell a customer is to discuss changes in the network and identify any uncovered additions to the network. This discussion point can help us understand the customer's current situation, needs, and challenges, as well as uncover any gaps or opportunities for improvement. By discussing changes in the network, we can show our interest and curiosity in the customer's business, as well as demonstrate our expertise and credibility in providing solutions. By identifying any uncovered additions to the network, we can highlight the risks and costs of not having adequate protection or support for those additions, as well as propose relevant products or services that can address those issues. This discussion point can help us create value for the customer, as well as differentiate our offering from competitors.
NEW QUESTION # 30
Which service offering helps define the customer's IT vision and strategy?
- A. Support
- B. Optimization
- C. Training
- D. Advisory
Answer: D
Explanation:
Cisco offers different types of service offerings to help customers achieve their IT vision and strategy, such as support, optimization, training, and advisory. Among these options, the one that best helps define the customer's IT vision and strategy is advisory. Advisory services from Cisco provide expert guidance and insights to help customers design and deploy new solutions, streamline existing operations, or optimize their IT. Advisory services can also help customers align their IT goals with their business priorities, identify opportunities for innovation and growth, and measure and report on key performance indicators.
NEW QUESTION # 31
Which service offering assists the customer in preparing for emerging industry trends?
- A. Managed
- B. Training
- C. Trending Technical
- D. Advisory
Answer: D
NEW QUESTION # 32
What does the Customer Experience Lifecycle approach enable partners to do?
- A. provide technical support
- B. guarantee an upsell
- C. eliminate all problems
- D. deliver customer business outcomes
Answer: D
NEW QUESTION # 33
Which event begins the Renewal process?
- A. notification of contract expiration
- B. contract negotiation
- C. implementation of software
- D. upsell recommendation
Answer: A
NEW QUESTION # 34
What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)
- A. Communicate new green field opportunities.
- B. Communicate value and the impact of Cisco solutions
- C. Book customer-service briefings.
- D. Oversee the closure of contracts.
Answer: B
NEW QUESTION # 35
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
- A. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
- B. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
- C. A priority discount applied to third-party products for perpetuity.
- D. A limited time discount applied to Cisco products and/or services.
Answer: D
NEW QUESTION # 36
Which architecture addresses customer needs for voice, video, and data?
- A. Collaboration
- B. Data Center
- C. Security
- D. Enterprise networking
Answer: A
NEW QUESTION # 37
A customer purchased a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue?
- A. $3000
- B. $100
- C. $ 3300
- D. $1000
Answer: A
NEW QUESTION # 38
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
- A. App Dynamics
- B. Tetration
- C. Meraki
- D. Stealth watch
Answer: D
Explanation:
Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:
Detecting and responding to advanced threats across their network
Gaining visibility and control over their network traffic and activity
Improving their network performance, security, and compliance
NEW QUESTION # 39
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- B. Support Services, Business Critical Services, Professional Services and Managed Services
- C. Support Services, Business Critical Services and Professional Services
- D. Support Services and Business Critical Services
Answer: A
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
NEW QUESTION # 40
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