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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Upgrades & Troubleshooting | 20% | - Software & Firmware Upgrades - Common Fault Diagnosis & Resolution - Log Analysis and Diagnostics - Backup and Restore Procedures |
| Topic 2: Voice Messaging & Applications | 20% | - ContactStore Call Recording - Embedded Voicemail Configuration - System Status & Monitoring Tools - VoiceMail Pro Installation & Setup |
| Topic 3: IP Office System Architecture & Hardware | 20% | - SD Card Management and File Structure - IP500v2 and IP500 Control Units - Licensing and Edition Types - Expansion Modules and Cards |
| Topic 4: Networking & SCN | 15% | - IP Trunks and Media Path - Small Community Networking (SCN) - DHCP, DNS and QoS Configuration |
| Topic 5: System Configuration & IP Office Manager | 25% | - Short Codes and ARS Dial Plans - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) - User, Group and Extension Configuration |
Avaya IP Office Configuration and Maintenance Sample Questions:
1. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) IMAP
B) MAPI
C) POP3
D) HTTP
2. Which hunt group supports Forward Hunt Group Calls?
A) Collective
B) Sequential
C) Longest Waiting
D) Collective Call Waiting
3. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
B) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
C) ''Agent1''cannot be used as a name for a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
4. Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to back up the VoiceMail Pro database?
A) Embedded File Manager
B) VoiceMail Pro Client
C) one-X@ Portal
D) IP Office Manager
5. Which method can be used for upgrading the voice prompts on the Embedded Voicemail?
A) Embedded File Management in the Manager Application
B) Voice Wizard in the Manager Application
C) Embedded Monitoring Management
D) External File Management in the System Status Application
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |




