Cisco Supporting Cisco Routing and Switching Network Devices : 100-490

100-490 real exams

Exam Code: 100-490

Exam Name: Supporting Cisco Routing and Switching Network Devices

Updated: Aug 10, 2026

Q & A: 74 Questions and Answers

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Topics Covered in Official Validation

As for the main domains assessed by test 100-490, they are as described below:

  • Related Hardware and Equipment of Cisco

    It takes up 20% of the exam and measures the candidate's ability to identify Cisco equipment, products, and components. Some of these include tools for hardware installation and replacement, Transceiver Modules offered by Cisco, Cisco model numbers, logo markings, and many of the commonly used components. Also, here, you'll come across how to deal with the Cisco Nexus 9000 Series, NCS 5500 Series, Cisco ASR 1000 Series and will define hardware memory concepts and how they are used in switches and routers of Cisco.

  • Common Knowledge of Networking

    This topic covers 25% of the exam questions. In particular, it tests candidates' knowledge of using TCP/IP and the OSI models as well as all their related protocols to describe the way data flows within a network. It also covers a lot of other aspects such as LAN cabling, the point for Telco termination, the function of IPv4 & iPv6 addresses, and subnet facets. What's more, within such an area, you'll come across such terms as CSU/DSU, layer 2 technologies, SSH, PING, and their functions.

  • IOS Software of Cisco and Its Operations

    Cisco IOS Software Operation covers 29% of the test syllabus. It assesses the candidate's ability to navigate the different operating modules, identify configuration files from a Cisco device, and use the fundamental command for Cisco IOS Software. It also details the ability to describe key roles of Cisco IOS, IOS-XE, IOS-XR, and NX-OS software. In addition, such a topic enlightens applicants on the process of licensing happening on diverse platforms and how to describe & install a bundle mode and the one for IOS-XE.

  • Knowledge Related to Services

    This area covers 26% of the topics covered in the official evaluation. This tests your ability to locate service aspects such as text editor, Windows prompt for commands, and Terminal Emulation. It also checks candidates' configuration knowledge such as configuring network settings for the ports of Ethernet on a laptop, the status of operations by using a device interface, plus FTP and TFTP servers. Lastly, this domain revolves around such notions as USB storage, issues with layers 1 & 2, password recovery, TCP/IP network, and Telco loopback.

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Exam Topics

The content of the Cisco 100-490 test revolves around four thematic areas. These topics have different weights in the exam syllabus that are shown below as percentages. While getting ready for the test, you need to devote more time to the domains with higher weight. However, only mastering the whole exam content guarantees success in this certification test. Now let’s take a closer look at the domains covered in the Cisco 100-490 exam.

  • Cisco IOS Software Operation – 29%

    To tackle the questions from this subject area, the test takers must be capable of describing the key functions of Cisco IOS, IOS-XE, IOS-XR, as well as NX-OS software; navigating between different operating modes; defining the device current mode; copying and pasting a configuration file from/to a switch or router; utilizing as well as interpreting the fundamental Cisco IOS Software commands; explaining the location and the procedure to change the configuration register parameter; defining a configuration file on a Cisco device; explaining the licensing procedure on different platforms; explaining Install Mode IOS-XE/ Bundle Mode.

  • Service-Related Competence – 26%

    This section comes with the students’ skills, such as locating and utilizing a text editor (Notepad 4.2); locating and utilizing the Windows command prompt; locating, configuring, and utilizing Terminal Emulation (including Tera, Putty, and Term); configuring Ethernet port networks settings on the laptop (including default gateway, subnet mask, and IP address) as well as establishing a link with Ethernet ports with the help of Cisco equipment and relevant cable; establishing a physical link between laptop and Cisco console port; connecting, configuring, and verifying device interface operation status. Moreover, the part requires that the learners have proficiency in configuring and utilizing FTP T as well as FTP servers (including Filezilla, TFTP d32/64,); executing software upgrade/downgrade with the help of FTP, TFTP, USB Storage, tftpdnld, or xmodem; handling customizations via the IP/TCP network; executing Cisco device password recovery; defining as well as correcting frequently encountered network problems at Layers 1 & 2 (including serial/ether interface status; Ethernet layer 2 – full & half duplex, speed issues; WAN serial loopback test – 56K, T1, Telco assisted loopback).

  • Cisco Equipment & Associated Hardware – 20%

    This domain includes the individuals’ skills such as identifying the Cisco equipment. This involves the familiarity with Cisco Nexus 3000 Series, Nexus 9000 Series, Nexus 7000 Series, MDS 9000 Series, Catalyst 6500 E-Series, Catalyst 6800 Series, Catalyst 9000 Series, Catalyst 1000, 2960, 3650, 3850 Series & Meraki switches as well as Cisco ASR 1000 Series, Cisco ASR 9000 Series, Cisco 8000 Series, NCS 5500 Series, NCS 5000 Series routers, Cisco 800, 900, 1100, 4000 Series Integrated Service routers. Additionally, the examinees need to demonstrate their expertise in defining Cisco products by model number as well as logo marking (including line card, locations on chassis, adapter, or module); determining Cisco Transceiver Modules; defining and placing the Cisco product serial number (including module, line card, adapter, or locations on chassis). They should also have the ability to define and explain often encountered elements; understand hardware memory general terms & their utilization in Cisco switches & routers; define the cabling on the Cisco equipment; determine tools to install and replace hardware; define various loop-back plugs (including T1, RJ45 Ethernet, 56K).

  • Fundamental Networking Knowledge – 25%

    Within this topic, the applicants need to have the expertise in utilizing the TCP/IP & OSI models as well as the associated protocols in order to understand how data flows within a network. Besides that, they should possess the relevant skills in explaining the basic functionality and core differences of hardware, such as wireless access points, router, LAN switch, router. Additionally, the candidates must be proficient in distinguishing various Layer 2 technologies (including Ethernet, Fast Ethernet, Gigabit Ethernet, Serial, and Optical); describing LAN cabling; describing the DSU/CSU function; describing the Telco termination point; describing an IPv6 & IPv4 address as well as subnet; describing the PING, FTP, and TFTP functions; describing the SSH & Telnet functions.

Cisco 100-490 Practice Test Questions, Cisco 100-490 Exam Practice Test Questions

The Cisco 100-490 RSTECH exam is a prerequisite for getting the Cisco Certified Technician (CCT) Routing & Switching certification. This test focuses on the skills required for performing onsite support as well as maintenance of Cisco operating environments, switches, and routers. The successful candidates will be able to determine Cisco router & switch models, cabling, accessories, and interfaces; comprehend the Cisco IOS software operating modes; define often encountered software; utilize the Cisco Command Line Interface (CLI) to link as well as service products.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/100-490-rstech.html

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Cisco 100-490 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: General Networking Knowledge25%- Networking Fundamentals
  • 1. OSI and TCP/IP models
  • 2. Basic networking hardware
  • 3. Layer 1 and Layer 2 technologies
  • 4. Network addressing concepts
- Network Utilities
  • 1. IP configuration tools
  • 2. Ping and traceroute
  • 3. Basic connectivity verification
- Network Responsibilities
  • 1. Roles of routers and switches
  • 2. Network support responsibilities
Topic 2: Service-related Knowledge26%- Recovery Operations
  • 1. Configuration recovery
  • 2. Factory reset procedures
  • 3. Password recovery
- Troubleshooting
  • 1. Basic Layer 2 troubleshooting
  • 2. Connectivity issue diagnosis
  • 3. Basic Layer 1 troubleshooting
- Software Maintenance
  • 1. Software recovery procedures
  • 2. Image management
  • 3. Cisco IOS upgrades
- Support Tools
  • 1. Diagnostic utilities
  • 2. Windows troubleshooting tools
  • 3. Maintenance best practices
Topic 3: Cisco Equipment and Related Hardware20%- Memory and Storage
  • 1. NVRAM functions
  • 2. Flash memory usage
  • 3. RAM functions
- Hardware Replacement
  • 1. Device installation and replacement procedures
  • 2. Field-replaceable units
- Hardware Components
  • 1. Ports and interfaces
  • 2. Power supplies
  • 3. Cabling requirements
- Cisco Device Identification
  • 1. Cisco switch models
  • 2. Device components
  • 3. Cisco router models
Topic 4: Cisco IOS Software Operation29%- Basic IOS Commands
  • 1. Verification commands
  • 2. Configuration commands
  • 3. Navigation commands
- Configuration Management
  • 1. Backup configurations
  • 2. IOS XE operational modes
  • 3. Restore configurations
- Device Access
  • 1. Terminal emulation
  • 2. Remote access methods
  • 3. Console access
- Cisco IOS Fundamentals
  • 1. Boot sequence process
  • 2. Startup and configuration files
  • 3. Cisco IOS software types
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