Salesforce Certified Agentforce Specialist : AI-201

AI-201 real exams

Exam Code: AI-201

Exam Name: Salesforce Certified Agentforce Specialist

Updated: Aug 08, 2026

Q & A: 315 Questions and Answers

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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Testing, Deployment & Lifecycle15%- Agent lifecycle management
  • 1. Sandbox to production deployment
    • 2. Testing and validation strategies
      Prompt Engineering20%- Prompt Builder usage
      • 1. Field generation and flex templates
        • 2. Prompt templates and configuration
          - Grounding techniques
          • 1. Data grounding for reducing hallucinations
            • 2. Best practices for prompt design
              Governance & Observability10%- AI governance
              • 1. Trust layer and compliance concepts
                • 2. Monitoring agent behavior
                  Data Cloud & Grounding20%- Data integration for AI agents
                  • 1. Using Data Cloud for retrieval augmentation
                    • 2. Connecting external data sources
                      AI Agents35%- Agent setup and orchestration
                      • 1. Standard and custom agent actions
                        • 2. Standard and custom topics
                          - Agent behavior configuration
                          • 1. Agent reasoning engine concepts
                            • 2. Filters and variables for deterministic behavior

                              Salesforce Certified Agentforce Specialist Sample Questions:

                              1. What is true of Agentforce Testing Center?

                              A) Agentforce Testing Center can only be used in a production environment.
                              B) Running tests does not consume Einstein Requests.
                              C) Running tests risks modifying CRM data in a production environment.


                              2. Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM). What is an important consideration for this requirement?

                              A) "CRM data to JSON" checkbox must be selected when creating a prompt template.
                              B) JSON format should be enabled in Prompt Builder Settings.
                              C) Apex code can be used to return a JSON formatted merge field.


                              3. An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?

                              A) Deploy UC's own custom foundational model on this data first.
                              B) Fine-Tune the standard foundational model due to the complexity of the data.
                              C) Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.


                              4. Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

                              A) Agentforce SDR only works on Opportunities.
                              B) Agentforce SDR only supports custom objects associated with Accounts.
                              C) Agentforce SDR only works with the standard Lead object.


                              5. Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

                              A) REST API
                              B) SOAP API
                              C) Metadata API


                              Solutions:

                              Question # 1
                              Answer: B
                              Question # 2
                              Answer: C
                              Question # 3
                              Answer: C
                              Question # 4
                              Answer: C
                              Question # 5
                              Answer: A

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